WebArt Technology’s refund policy has been devised to define the situations under which WebArt Technology will provide a refund, the procedure for claiming a refund and the responsibility of WebArt Technology in circumstances resulting in such a claim. By registering for and signing up for any of our services you are declaring that you accept and agree with all the terms and conditions that is outlined in the refund policy. At WebArt Technology; a creative digital agency from Kolkata, India, we take every project with the final product in sight. It is as much our responsibility as the client’s. So, we believe that every effort should be mutual and made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services comes. Only in the scenario when things are completely out of hand that refund should be considered.
Full Refund Eligibility
Full refund: In cases where the project has not been started or if the initial design style has not been sent to the client. The Full Refund policy will initiate after receiving the upfront payment and details of the project and will take 7 days to refund the amount. During the time of the initial payment, we send a questionnaire to the client in order to understand the details of any project. In case the client submits the questionnaire and we are unable to start the project within 7 days of submission, the client will be eligible for a full refund.
In cases of digital marketing or SEO, if the client has made the initial payment and provided login credentials for different marketing portals, yet we have not sent any web analysis report within 7 days of credentials submission, the client would be eligible for a full refund.
Note: Refunds are only eligible if the refund is claimed within 24 hours of making the payment.
Partial Refund Availability
If there is a failure to deliver as per our policy after the approval of the initial design style. The partial refund will be in proportion to the work completed.
In accordance with the amount of work done till the time client decides to cancel the order.
Website Hosting Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If the client did not make use of the account, payment for services is still due. Hosting accounts are not cancelled until notice is received from the client in writing, or until 15 days after the due date of payment not received. If the client paid for hosting account for 12 months ahead and cancels service before the plan expiration date, a refund may be given for the months not yet elapsed. If the client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount.
In case of an SEO project, if any specific project is not improved at all (Not only Page Rank; improvement of page ranking depends on many factors) after 30 days of the initial contract, the client would be eligible for a partial payment. The reason for a partial payment instead of a full refund is because of the huge manpower expenses we have to carry out in order to conduct the SEO campaign.
In case of a combo project including more than one service; for example, if a client chooses us to help them with Web development and SEO, and after a month, we are unable to complete one of the projects, say 90% of SEO is completed and 10% still incomplete, the client would be eligible for a partial refund.
In the case of combo projects, if one aspect of the contract is started and the other is not yet implemented, the client would be eligible for a partial refund. For example, if a client’s web development project is started but our team does not start working on an SEO project, the client would receive a refund amount for the SEO project.
Refund Not Applicable
Our goal is to provide high quality, professional service to all of our clients. If you’re not satisfied with the progression of your new website design, we offer a refund guarantee on the advance paid. However, under certain circumstances, we would be unable to provide a refund.
Refund not applicable on domain registration and SSL fees. The reason for this is that we purchase the same from a third party and the ownership is transferred to your account.
Domain Name Registration / Domain Transfer or other domain related services is NOT refundable. Once you purchase your Domain Name, you are its owner and it cannot be â€œreturnedâ€ until the duration of the domain term has expired.
Refund not applicable in case the fault is caused by the client’s end. At WebArt Technology, we ensure that our client is updated with the work report at each step of the project. In case our client fails to respond back in time; resulting in the delay of that particular project, we would be unable to process a refund.
Refund not applicable once the website is completed and the code is transferred to the client.
For the time that the services have already been provided. If the client is not satisfied with any level of work, he must immediately bring it to the notice of our project manager and ask for any discounts for the work loss. Any negotiations at a later date will not be entertained.
Before starting with any project, we ask our clients to submit proper answers to a questionnaire regarding the project objectivity. In case the client has made the initial payment but did not send in their requirements, we would be unable to issue a refund in this case.
Suppose a project is almost completed and the client wants to add some more features to their website, in case of failure to provide the same, the client won’t be able to claim a refund. Each project related demand must be followed by a proper procedure. In case, the client does not follow the same, any claims of refund raised by the client would be rejected.
During the time of project submission, if our client is not satisfied with our effort and would like to claim a refund, he/she must bring the matter to our notice within 10 days of project completion. Any delay to that date, and the client would not be eligible for any refund.
In case of SEO projects, even after the initial payment, if the client fails to provide account credentials within 7 days, this will be a case of project delay out of our control. In such scenarios, we would be unable to issue a refund.
In case of any web development project, if our client fails to submit specific answers to our questionnaire within the designated time and asks for a refund after 7 days, he/she would not be eligible for any refund.
If the client wants a refund for any project that has been completed and uploaded on the server, we would be unable to issue any refund.
Delivery Policy at Webart Technology
A project is not taken to be void unless the agreed upon payments are clear.
Refund policy is not applicable if the required information for the successful completion of the project is not given to us at the proper time. If there is delay or failure in completion of the project due to improper communication from the client, it cannot be attributed to WebArt Technology.
If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, WebArt Technology is not liable to follow it's delivery or refund commitments.
Processing of Refunds
Any partial and full refunds will be processed and mailed within business days of the date of cancellation and will be brought about using the method of payment agreed upon at the beginning of the project i.e. refund by check or refund by credit card.
WebArt Technology may at any time, without prior notice under its sole discretion, amend this policy at any time. You are therefore requested to review this policy periodically. Your continued use of WebArt Technology’s official website after any such amendments automatically implies your acceptance of the same thereof.