1. Introduction

This Refund Policy ("Policy") governs all refund-related matters arising from the purchase or use of any product or service provided by WebArt Technology Pvt. Ltd. ("Company," "we," "our," or "us") through our website, communications, or any written contract.

We aim to ensure client satisfaction while maintaining fairness and protecting our legitimate business interests. By engaging our services, you agree to the terms set out in this Policy.

2. Scope of Policy

This Policy applies to:

  • All IT, digital, and software-related services rendered by WebArt Technology Pvt. Ltd.
  • All clients and customers, whether individual or corporate, located in India or abroad.
  • Any project, subscription, or service agreement entered into with us through online or offline means.

This Policy does not cover payments made to third-party platforms, vendors, or hosting providers not directly controlled by us.

3. Nature of Our Services

WebArt provides customized services, including but not limited to:

  • Website and application development
  • UI/UX design and branding
  • SEO, digital marketing, and content solutions
  • E-commerce and software integration
  • Maintenance, cloud, and technical support

As these services involve significant time, planning, and intellectual effort, refunds are subject to specific conditions as defined herein.

4. General Principle

Since most of our services are custom-built and delivered digitally, refunds are generally not automatic once work has commenced. However, we recognize legitimate refund situations as defined in this Policy.

5. Refund Eligibility

Refunds may be issued only under the following conditions:

5.1 Pre-Project Stage

If a client cancels the project before any work has begun, a full refund of the advance amount (after deducting payment gateway or bank processing fees) will be issued.

Once the project plan or design brief has been finalized and work allocation has started, only a partial refund (up to 50% of the advance) may be issued at the Company's discretion.

5.2 Service Delay or Non-Performance

If we fail to initiate the project or deliver the first milestone beyond 30 days of agreed timelines without justified cause or client approval, the client may request a proportionate refund for the undelivered portion.

Delays arising from client-side dependencies (e.g., delayed approvals, missing materials, or communication gaps) are not eligible for refunds.

5.3 Technical Error or Duplicate Payment

In case of any duplicate transaction or technical billing error, the excess amount will be fully refunded within 7–10 business days upon written notification.

5.4 Subscription or Maintenance Services

Refund requests for subscription-based or recurring maintenance services must be raised within 7 days of billing and before service execution.

No refund will be issued once monthly or quarterly services have been rendered.

5.5 Cancellation Within 7 Days of Project Initiation

If the client cancels the project within seven (7) calendar days from the date of initiation, and substantial work has not yet been completed, the Company may issue a partial refund of the advance payment.

The refundable amount shall be determined after deducting:

  • Administrative and processing costs (up to 15% of the total project value)
  • Actual man-hours spent on research, design, or initial development work performed during that period
  • Non-recoverable third-party expenses, if any (such as domain, hosting, or software license fees)

Refund eligibility under this clause will be assessed on a case-by-case basis, and the final refund percentage shall be communicated in writing to the client before processing.

6. Non-Refundable Items and Conditions

No refund will be granted in the following circumstances:

  • Once a project milestone or deliverable has been approved by the client
  • When the project delay is caused by the client's failure to provide timely inputs or feedback
  • If the project has been paused or cancelled by the client after initiation without a valid cause
  • For domain registration, server purchase, hosting, third-party tools, or paid advertising spend (as these are non-recoverable costs)
  • If work has been substantially completed and deliverables were shared in good faith
  • For dissatisfaction based on subjective preferences after approval of design, structure, or content
  • For trial, promotional, or discounted services

7. Refund Procedure

To request a refund, the client must:

  • Send a written request to our accounts or grievance email: [email protected] with the subject line "Refund Request – [Project Name/Invoice No.]"
  • Include complete transaction details, reasons for the refund, and supporting evidence if applicable
  • Requests will be acknowledged within 72 hours and evaluated within 10 business days
  • Upon approval, the refund will be processed via the original payment method within 7–14 business days, depending on bank or payment gateway timelines

All communications and records related to refunds must be retained for compliance purposes.

8. Deductions and Processing Fees

All eligible refunds may be subject to deductions for:

  • Payment gateway or bank charges incurred at the time of transaction
  • Administrative or processing fees up to 10% of the transaction value
  • Any non-recoverable third-party expenses (e.g., server setup, domain, plugins, licensing)

The exact deduction amount will be transparently communicated before refund initiation.

9. Project Termination by Company

We reserve the right to terminate any project in case of:

  • Breach of contract, unethical use, or violation of intellectual property norms
  • Client misconduct, non-payment, or failure to provide timely approvals

In such cases, no refund shall be payable for the completed portion of work. The Company may, at its discretion, issue a partial refund for the unutilized portion of the project.

10. Governing Law and Dispute Resolution

This Policy shall be governed by the laws of India, and any disputes or claims arising from or related to it shall fall under the exclusive jurisdiction of the courts in Kolkata, West Bengal.

11. Contact Information

For all refund-related concerns, please contact:

WebArt Technology Pvt. Ltd.

📧 Email: [email protected]

🌐 Website: https://webart.technology

Refund-related grievances will be acknowledged within 72 hours and resolved within 15 business days of receipt.